ServiceNow is a popular IT service management (ITSM) and workflow automation platform.
However, with increasing competition and varying business needs, several alternative platforms have emerged.
Check out these top ServiceNow alternatives in 2024.
1. Jira Service Management
Jira Service Management is an ITSM solution built on the popular Jira platform.
It offers a range of features for incident management, change management, and service requests, along with seamless integration with other Atlassian tools.
| Pros | Cons |
|---|---|
| 🌟 Seamless integration with other Atlassian tools | 💡 Steeper learning curve for non-Jira users |
| 🔧 Highly customizable and flexible | 💰 Additional costs for certain features and add-ons |
| 🍒 User-friendly interface and extensive marketplace of apps | 🔍 Less advanced reporting compared to some alternatives |
2. BMC Helix ITSM
BMC Helix ITSM is a comprehensive, AI-powered ITSM solution that offers a wide range of features for incident management, change management, and service requests.
It provides intelligent automation, predictive analytics, and a modern user experience.
| Pros | Cons |
|---|---|
| 🌟 AI-powered automation and predictive analytics | 💰 Higher pricing compared to some alternatives |
| 📊 Advanced reporting and analytics | 💡 Steeper learning curve due to advanced features |
| 🍒 Modern user experience and mobile app | 🔌 Limited third-party integrations compared to some alternatives |
3. Freshservice
Freshservice is a cloud-based ITSM solution that offers a user-friendly interface, a range of features, and affordable pricing.
It provides incident management, change management, and service request capabilities, along with asset management and a self-service portal.
| Pros | Cons |
|---|---|
| 🌟 User-friendly interface and ease of use | 🔧 Limited customization options compared to some alternatives |
| 💰 Affordable pricing and free trial available | 📊 Less advanced reporting and analytics compared to some alternatives |
| 🍒 Wide range of integrations and mobile app | 🌍 Limited geographic data center options |
4. Zendesk Support
Zendesk Support is a customer service and support ticketing system that can be adapted for ITSM use cases.
It offers a user-friendly interface, a wide range of integrations, and a robust feature set for managing support tickets and customer interactions.
| Pros | Cons |
|---|---|
| 🌟 User-friendly interface and ease of use | 🔧 Requires customization for ITSM-specific features |
| 🔌 Wide range of integrations and apps | 💰 Additional costs for certain features and add-ons |
| 🍒 Strong focus on customer service and support | 📊 Less advanced reporting and analytics compared to some alternatives |
5. SysAid
SysAid is an ITSM solution that offers a comprehensive set of features, including incident management, change management, and asset management.
It provides a user-friendly interface, customizable workflows, and a self-service portal.
| Pros | Cons |
|---|---|
| 🌟 Comprehensive set of ITSM features | 🔧 Limited customization options compared to some alternatives |
| 🔍 Strong focus on asset management | 💰 Higher pricing compared to some alternatives |
| 🍒 User-friendly interface and self-service portal | 🌍 Limited geographic data center options |
6. ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus is an ITSM solution that offers a range of features for incident management, change management, and asset management.
It provides a user-friendly interface, customizable workflows, and extensive reporting capabilities.
| Pros | Cons |
|---|---|
| 🌟 Comprehensive set of ITSM features | 💡 Steeper learning curve compared to some alternatives |
| 📊 Extensive reporting and analytics | 💰 Additional costs for certain features and add-ons |
| 🍒 User-friendly interface and self-service portal | 🔌 Limited third-party integrations compared to some alternatives |
7. TOPdesk
TOPdesk is an ITSM solution that offers a user-friendly interface, a range of features, and a strong focus on collaboration and communication.
It provides incident management, change management, and asset management capabilities, along with a self-service portal and mobile app.
| Pros | Cons |
|---|---|
| 🌟 User-friendly interface and ease of use | 📊 Less advanced reporting and analytics compared to some alternatives |
| 🤝 Strong focus on collaboration and communication | 💰 Higher pricing compared to some alternatives |
| 🍒 Self-service portal and mobile app | 🌍 Limited geographic data center options |
8. Cherwell Service Management
Cherwell Service Management is an ITSM solution that offers a comprehensive set of features, flexibility, and ease of use.
It provides incident management, change management, and service request capabilities, along with a codeless configuration platform for customization.
| Pros | Cons |
|---|---|
| 🌟 Comprehensive set of ITSM features | 💰 Higher pricing compared to some alternatives |
| 🔧 Codeless configuration platform for customization | 💡 Steeper learning curve compared to some alternatives |
| 🍒 User-friendly interface and self-service portal | 📊 Less advanced reporting and analytics compared to some alternatives |
These ServiceNow alternatives offer a range of features, pricing models, and target audiences in 2024.
Whether you prioritize ease of use, advanced automation, customization, or specific ITSM capabilities, there’s an alternative that can cater to your needs.
Evaluate these options and find the ITSM platform that best aligns with your organization’s requirements, budget, and IT service management goals.